So an Evidence Template didn't pass? No worries — that's what Action Plans are for. They give you a structured way to acknowledge what went wrong, put together a fix, and confirm it's been carried out. Here's how the process works from start to finish.

This is where the Action Plan gets set up. The person who created the Action Plan (the originator) starts by determining who will be responsible for writing the plan — this is the Plan Author. From here, you'll also set the date the plan needs to be completed by and identify what evidence failed to trigger the Action Plan.

Once those details are filled in, the Plan Author takes over and writes the actual plan — detailing the steps they intend to take to address the issue. They'll also set a date for when they expect to have the plan implemented by.

Once the plan is written, it comes back to the Action Plan originator for review. They can either approve or reject it.

If the plan is rejected, it goes back to Step 1 (Assigned: Pending Plan) and returns to the Plan Author for corrections. If it's accepted, the Action Plan moves forward to the next step.

Now it's time to follow through. The Plan Author carries out the Action Plan and reports back on what was done, the results, and any other relevant details. Once submitted, it moves to the final review.

This is the final review stage. The Action Plan originator reviews what was done and can either accept or reject the completed work.

If the work is rejected, the Action Plan goes back to the Plan Author for further action. If it's accepted, the Action Plan is complete.